2024-05-16 17:21:29

Fresh Service

IT Service desk that's actually simple


  • Company Name : Freshworks



  • About Solution :

    Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

    Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs.

  1. Feature 1 : CMDB
  2. Feature 2 : Change Management
  3. Feature 3 : IT Asset Management
  4. Feature 4 : Mobile Access
  1. USP 1 : Self Service Portal
  2. USP 2 : SLA Management
  3. USP 3 : Remote Control
  1. Price 1 : 19.00/month/user
  1. Feedback 1 : “Simple to use and has all the features you actually need.”
  2. Feedback 2 : “Implementation and Management”
  3. Feedback 3 : “Great IT software”
  1. Story 1 : “It’s a bang for your buck. You get the same feature set as that of other highly-priced CRO tools in the market. Freshworks CRM (previously Freshmarketer) is my all-in-one CRO hub.” - Marco Ponce Senior Marketing Manager LeadsMarket

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